Wedding couple call police after hotel shames them for unpaid buffet bill


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A newlywed couple called the police after a hotel named and shamed them over an alleged unpaid bill. The Town House in Durham posted details of the incident on Facebook and over an alleged unpaid £1,150 buffet bill.

Clare Nattrass and Joanne Robinson hit back at the venue after they were named publicly, saying they “ruined their big day”.

The couple said they refused to pay £200 for the “miserable” wedding breakfast buffet as it did not include requested foods and was taken away by staff after just 30 minutes.

Ms Robinson said: “The only parts of the bill we’re refusing to pay is £200 for the buffet at night and the corkage for the wine we brought in.

“We were promised ribs and mini burgers and they didn’t have either and the food was cleared away after half an hour with many of our guests not being fed.

“And there wasn’t supposed to be any corkage charge, that landed on us out of the blue.”

In the Facebook post, the Town House shared a picture of Ms Nattrass and Ms Robinson and said: “Never in a million years did we think we would have to do this, but this is Joanne and Claire.

“Joanne and Claire think it’s ok not to pay, in times as tough as they are for businesses, they’ve taken the decision to rob our business.

“They requested to our staff time and time again if they could pay on checkout for their wedding as they don’t get paid until this date. 

“So we gave them the benefit of the doubt because we know times are hard.

“So they’ve held a wedding at our hotel, let us rack up huge food costs and then leave without paying.

“I’m so disappointed that someone would do this, they haven’t requested to pay in instalments when we’ve called them and asked them to pay they’ve just outright refused.”

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Also speaking to the outlet, hotel owner Luke Hay said the claims were “nonsense” and added the couple were aware of other charges.

He said: “They refused to pay anything and left behind a bill of £1,150. They claimed they had paid a deposit of £800 but our paperwork shows they only paid £400 – so they actually owe us £1,550.

“All their complaints are nonsense. They were aware of the corkage charge and that we wouldn’t be able to provide their mini burgers and ribs.

“It was agreed beforehand that there would be replacements for those items and they were happy with that. It’s completely untrue as well that the buffet was taken away after 30 minutes.

“This whole thing has left us feeling very angry and frustrated. Weddings at our venue would normally cost around £5,000 but we helped this couple because we felt sorry for them.

“They have seen it cancelled already and have been regular customers here so they have ended up have a wedding at a greatly reduced rate.”

“It worked out at £16 a head for a three-course meal, you could barely get that at McDonald’s – and still they left without paying.

“It’s just very sad when you’ve tried so hard to help people that this is the outcome.”


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