Passport Office ‘chaos’ – here’s how to claim if you miss out on your summer holiday

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Fast track applicants who have lost their holiday

Importantly, HM Passport Office may reimburse customers for the partial loss of their holiday, though a full refund is unlikely.

Paul explained that this is done on a percentage basis, which takes into account the number of days lost, and any extra costs incurred, for example, rearranging flights.

He said: “If you have paid for the enhanced services, and you miss your trip because of a failure by the passport office, then customers may be entitled to claim the cost of their holiday.

“In extreme cases, disappointed customers can claim compensation for distress, typically between £200 and £300, but this can be up to a maximum of £500.”



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