Airport queues and passenger rights – why passengers are ‘more likely to be stopped’


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“It’s very tempting but going through busy security channels before you need to will add to queues and may cause delays for those behind with an earlier flight.”

What are your rights? 

Sometimes queues are unavoidable and passengers could end up missing their flight if they get stuck.

Rob said: “If you miss your flight and it was the airline’s fault you are entitled to a refund and cash compensation.

“However, missing a flight because of queues at security isn’t the airline’s fault and airports don’t have policies in place for compensating passengers.


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